Our service is underpinned by strict adherence to our UKAS ISO 2001 accredited quality management system. Our employees are trained and professionally developed under the Investors in People Scheme.
We always adhere to agreed service standard levels. Where volumes of work allow, we set up dedicated teams focused on meeting the specific needs of the client.
As part of our service we provide a real time online reporting platform called COSMOS (Costs Management Operating System). This allows clients to not only check the progress of an individual case in real time, but also to generate a wealth of management reports tailored to the specific client’s needs over a range of cases.
Our client care scheme ensures compliance with service levels and continuous communication with clients. Each client benefits from an account manager to deal with overall issues and a technical account manager to advise on individual cases and the day to day running of the account.
Our bi-annual client satisfaction survey provides valuable feedback to ensure that our services constantly evolve to meet clients’ ever changing needs.