Claims Process Consultancy
Legal costs amount to more than 40% of the total claims spend. In smaller cases, the costs often exceed the level of damages. A major issue facing insurance companies is the control of legal and claims spend.
Every pound saved on legal spend contributes directly to net profit. And there is no diminution to the quality service you offer your customers.
Legal Costs Associates has advised insurance companies, government departments and local authorities since 1998 on the niche area of controlling legal spend in the claims process. High level strategic discussions with key players in the insurance and government verticals reveal common “areas of pain” including:
- Inconsistency of staff dealing with claims
-
Unscientific reserving of costs and damages
- Efficiency and productivity
- Lack of granular detail in management reports
- Ineffective management of legal suppliers
- Training needs, especially in light of Ministry of Justice changes to the claims process
- Second rate performance
- Staff attrition and recruitment
There are a number of solutions depending on the needs of each organisation. As a starting point we can offer free, without obligation consultation surrounding the claims process. Get your strategic decision makers together, provide a white board and we will provide fresh, independent feedback of your claims process with a view to identifying, addressing and easing your “areas of pain.”